Information Technology Manager

The Information Technology (IT) Manager oversees the planning, implementation, and maintenance of the organization's technology infrastructure, which includes multiple branches. This role ensures that IT systems and staff are efficient, secure, and aligned with business goals. The IT Manager is responsible for managing the IT team, ensuring network reliability, implementing new technologies, and maintaining cybersecurity best practices.
Essential Job Duties and Responsibilities:

• Manage daily operations of IT systems, including networks, servers, hardware, software, and help desk support.
• Develop and implement IT policies, procedures, and best practices.
• Lead IT projects, including system upgrades, integrations, and rollouts.
• Ensure cybersecurity measures are up to date and compliant with regulations.
• Monitor system performance and troubleshoot issues as needed.
• Coordinate with other departments to understand their IT needs and provide solutions.
• Manage vendor relationships and IT procurement.
• Hire, train, and supervise IT staff, fostering a collaborative and high-performing team.
• Create and manage the IT budget.
• Maintain disaster recovery and business continuity plans.
• Occasional on call duties
• Drives departmental reporting initiatives

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
• Automotive dealership software experience preferred
• Karmak experience preferred
• 5+ years of experience in IT roles, with at least 2 years in a leadership position.
• Experience managing IT infrastructure, help desks, and vendor relationships.
• Strong leadership and team management abilities.
• Excellent knowledge of IT systems, networks, and security protocols.
• Proficiency in project management and implementation of IT solutions.
• Analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work on multiple projects while maintaining focus on details required for individual assignments.
• Strong interpersonal/internal customer service skills.
• Ability to handle a high volume of work, rapidly adapt to changing environment and possess strong work ethics.
• High degree of productivity and skill in testing, troubleshooting, and problem solving.
• Ability to prioritize and handle multiple tasks efficiently with little direct guidance.
• Ability to establish and maintain effective working relationships across the organization, particularly with members of cross functional project teams.
• Ability to accept responsibility for assigned tasks and complete them on schedule.
• Ability to work effectively in a diverse workforce.
• Ability to communicate information efficiently and succinctly.

• Working conditions are normal for a fast-paced office work environment.
• Requires occasional travel, including overnight travel and weekend and/or evening work.
• Presentation of technical material in group settings required occasionally.
• Mid-level stress.
• Requires sitting for long periods of time (frequently).
• Requires periodic walking primarily on a level surface throughout the workday.
• Requires reaching continually throughout the workday (mouse, keyboard, telephone).
• May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required.

• Personal computer with Microsoft Office software applications.
• Mouse and keyboard.
• Software applications including diagramming, project management, and configuration tools.
• Multi-line telephone with voice mail.
• Copy machine and printer.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.  Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.