Retail Parts Writer

The main purpose of this position is to fulfill retail parts request from outside customers, as well as creating new customers through outbound sales calls. Maintaining inventory controls and using proper procedures.

FLSA Status: Full-Time, Non-Exempt, Hourly

Reports to: Parts Manager

Purpose: This position’s main function is act as the liaison between a business and its customers, and by third party Vendors by educating the customer on necessary repairs, and by performing cost estimates for transactions.

Essential Job Duties and Responsibilities:

• Respond to incoming parts request from phone, email, web inquiries, and Hub Spot.
• Make phone calls to existing and new customers to build relationships and increase retail revenue.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly sales records.
• Accurately quote, price, and communicate availability based on current cost of parts and freight.
• Follow procedure when placing orders for parts request by properly filling out PO’s and placing orders with vendors.
• Follow up with all customers on status of shipping and accuracy in delivery.
• Ensure parts that are being ordered/fulfilled are added to the correct RO and distributed to the customer when delivered.
• Review shipping documents, and invoices for accuracy, and advise manager of any shortages or         errors.
• Follow the sales process from start to finish, i.e. quoting, receiving, shipping, invoicing.

Supervisory Responsibility: None

Knowledge, Skills and Experience Required ( unless otherwise noted):

• High school diploma or general education degree (GED).
• Minimum 3 years part sales experience
• Ability to work effectively in a diverse workforce.
• Ability to communicate information efficiently.
• Must have basic computer Knowledge: (Excel, Word, etc.)
• Ability to work well under the pressure of meeting tight deadlines in a timely manner.
• Ability to read and understand information and ideas presented in writing.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Additionally, Davey Coach Sales, Inc. is an Equal Opportunity Employer and prohibits discrimination and Harassment of any kind. Davey is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, sex/gender, religion, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Davey encourages applicants of all ages.

Job Type: Full-time

Pay: $58,656 - $68,656 annually

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime